Security.
How we protect your trades and your information, and what you can do to stay safe.
We will never ask you for
- Your password
- A one-time or verification code
- Your seed phrase or private keys
- To connect your wallet, or any access to it
- To install a remote-access or screen-sharing app
- A “fee” or “tax” to release your payout
Deposit details are only ever shared inside official VersusTrade chat or WhatsApp.
1. Account security
Your sign-in is protected by an encrypted connection, and passwords are stored in hashed form, never as plain text. You can help by using a strong password that you use nowhere else and logging out on shared devices.
VersusTrade staff will never ask for your password, one-time code, seed phrase or private keys.
2. Trade security
- Your rate, payout details and deposit details are confirmed with our team before you send anything.
- Deposit details are only shared inside official VersusTrade chat or WhatsApp.
- The site warns you to use only the network you pick, because crypto sent on another network can be lost.
- We pay out to accounts in your name. Checks like this protect you as well as us.
- We monitor trades for unusual activity and may pause one while we check it.
3. Data security
- We ask only for what we need to complete trades and give support.
- Your information travels over encrypted connections, and access is limited to team members who need it.
- We don’t sell your information, and newsletter emails use a confirmation link and an unsubscribe option.
- You never connect a wallet to VersusTrade. We never ask for access to your wallet.
More detail is in our Privacy Policy.
4. Spot a scam
- Deal with us only on our website, in the site chat, or on WhatsApp at +234 901 550 8108.
- We don’t message people first with trade offers. Be careful with direct messages that claim to be us.
- Never share a seed phrase, private key, password or one-time code, and never install remote-access apps for anyone.
- Check the web address before you sign in, and double-check the network and address before you send crypto.
- If a rate looks too good to be true, or someone rushes you, stop and ask us in chat.
5. Security FAQ
How do I know I’m really talking to VersusTrade?
Only through our website, the site chat, or WhatsApp at +234 901 550 8108. We don’t message people first with trade offers.
Do you need access to my wallet?
No. You never connect a wallet to us. You send to the address we give you in chat.
I sent crypto on the wrong network. What now?
Contact us immediately. Transfers can’t be reversed, so we can’t promise recovery, but the sooner we know, the better the chance.
Why do you check cards or payment accounts?
To stop fraud, which protects you and us. We pay to accounts in your name.
Is my information shared?
We don’t sell it. Details are in our Privacy Policy.
I think I’ve been scammed or someone got into my account. What do I do?
Stop sending anything, change your password, keep screenshots, and contact us right away. If you lost money, also report it to your bank and the police.
6. Report a security concern
If something looks wrong, chat with us or message us on WhatsApp. Tell us what happened and when. Don’t include passwords, codes or seed phrases in your message.